Title
[Contract Supplement] Software Integration for the Cashiering Implementation Project
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FileID
File ID: 2026-01428
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Location
Location: Citywide
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Recommendation
Recommendation: Pass a Motion authorizing the City Manager or designee to: 1) execute Supplemental Agreement No. 3 to City Agreement 2021-0551 with System Innovators to support the Clariti software integration for the Cashiering System; 2) increase the budget by $88,230, increasing the total not-to-exceed amount to $593,070; 3) ratifying previous supplemental agreements to City Agreement No. 2021-0551; and 4) resetting the City Manager or designee’s authority to execute supplemental agreements for Contract No. 2021-0551.
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Contact
Contact: Ed Oswell, IT Supervisor, (916) 808-8867, eoswell@cityofsacramento.org, Natasha Greer, Program Specialist, (916) 808-7920, ngreer@cityofsacramento.org, Mrudul Sadanandan, Assistant Director, (916) 808-7894, msadanandan@cityofsacramento.org, Darin Arcolino, Chief Information Officer, (916) 808-0403, darcolino@cityofsacramento.org; Department of Information Technology
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Presenter
Presenter: None
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Attachments
Attachments:
1-Description/Analysis
2-Supplemental Contract
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Description/Analysis
IssueDetail
Issue Detail: The City is implementing Clariti as a modern case management and permitting platform to replace legacy applications and fragmented manual processes. The initial implementation supports the Community Development Department’s Code Enforcement Division and the Convention and Cultural Services Department’s Entertainment Services Division.
For Code Enforcement, Clariti will provide a centralized system to manage complaints, inspections, violations, notices, cases, fees, and related enforcement activities. For Entertainment Services, the platform will support the electronic submission, review, approval, issuance, and management of entertainment permits. The solution will allow applicants to submit applications and supporting documents online while enabling City staff to route applications among participating departments, communicate with applicants, track status, and maintain a complete record of permit and case activity.
As part of the implementation, Clariti must be integrated with the City’s cloud-hosted iNovah cashiering system to process payments and return transaction information to Clariti. The integration will also allow related financial information to be transmitted to the City’s eCAPS financial system for accounting, reconciliation, and reporting. Specialized iNovah professional services are required to design, configure, test, and implement this integration.
The new system will replace legacy applications and fragmented manual processes with a centralized digital solution. It will allow applicants to submit applications and supporting documentation electronically; enable City staff to review and route applications among participating departments; track permit and case status; communicate with applicants; collect applicable fees; and maintain a complete record of permit and case activity. To streamline payment collection, Clariti must be integrated with the City’s cloud-hosted iNovah cashiering system. The integration will allow fees calculated in Clariti to be securely transmitted to iNovah for payment processing and will return payment and transaction status information to Clariti. The integration will also support refunds, voids, adjustments, transaction reconciliation, and financial reporting.
Increasing the contract limit will provide the additional iNovah professional services necessary to design, configure, test, and implement the Clariti-iNovah integration. The additional contract capacity will help ensure that payment-processing functionality is operational and fully tested before the Code Enforcement and Entertainment Permit systems are placed into production.
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PolicyConsiderations
Policy Considerations: Council approval is required for extending Professional Services beyond five years and executing a contract amendment that increases the contract amount to $250,000 or more per City Professional Services Policy and City Code 3.04.20.
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EconomicImpacts
Economic Impacts: None.
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EnvironmentalConsiderations
Environmental Considerations: This report concerns administrative activities and government fiscal activities that do not constitute a “project” as defined by the CEQA Guideline sections 15378 (b) (2) and 15378 (b)(4) and are not subject to the provisions of CEQA.
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Sustainability
Sustainability: Not applicable.
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Commission/Committee Action
Commission/Committee Action: Not applicable.
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RationaleforRecommendation
Rationale for Recommendation: Approval of the contract limit increase will provide the specialized iNovah professional services needed to complete the integration between Clariti and the City’s cloud-hosted iNovah cashiering system.
The integration will streamline payment processing for Code Enforcement and Entertainment Permits and allow related financial information to flow into the City’s eCAPS financial system. This will reduce manual processing, improve transaction accuracy, and support reconciliation and financial reporting.
Increasing the contract limit will allow the City to complete the required integration work, conduct end-to-end testing across Clariti, iNovah, and eCAPS, and prepare the solution for production implementation. Approval will support streamlined customer experience, improve payment processing and financial management efficiency, and help ensure the successful deployment of the Code Enforcement and Entertainment Permit systems.
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FinancialConsiderations
Financial Considerations: The cost of this contract amendment will be shared among the Recycling and Solid Waste Division ($16,146.00), the Community Development Department’s Code Enforcement Division ($37,674.00), and the Convention and Cultural Services Department’s Entertainment Services Division ($26,910.00). Each participating department will fund its respective share using available budgeted resources.
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LocalBusinessEnterprise
Local Business Enterprise (LBE): Not applicable.
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