Title
Appeal of the Disqualification of Wendy Guerrero from the Customer Service Specialist (Revenue Services) Recruitment
End
FileID
File ID: 2026-00688
End
Location
Location: Citywide
End
Recommendation
Recommendation: Pass a Motion: 1) waiving formal rules for conducting the hearing pursuant to Civil Service Board Rule 4(11)(c)(7); and 2) adopting the Director's findings, determinations, and decision of disqualification in the appeal of Wendy Guerrero, for the Customer Service Specialist (Revenue Services) recruitment pursuant to Civil Service Board Rule 4.11(c)(6).
End
Contact
Contact: Abby Souza, Personnel Analyst, (916) 808-8907, asouza@cityofsacramento.org, Human Resources Department
End
Presenter
Presenter: None
End
Attachments
Attachments:
1-Description/Analysis
2-Job Announcement
3-Applicant's Application
4-Notice of Disqualification
5-Appeal from Applicant
End
Description/Analysis
IssueDetail
Issue Detail:
BACKGROUND
A job announcement for Customer Service Specialist (Revenue Services) posted on December 8, 2025 (Attachment 2). On December 8, 2025, Wendy Guerrero submitted a timely application (Attachment 3) for the posting. On January 9, 2026, Appellant Guerrero received a notice of disqualification (Attachment 4) stating they did not pass the stated qualifications under the "Experience and Education" portion of the job announcement.
ISSUE RAISED BY APPELLANT
On January 9, 2026, Appellant Guerrero submitted an appeal response (Attachment 5) to the disqualification, citing Civil Service Board (CSB) Rule 4.10(c)(1): Erroneous interpretation or application of the qualification standards prescribed for the classification. Appellant Guerrero's appeal states in part:
"I am writing to formally appeal the determination that I am not qualified for the position of Customer Service Specialist, based on the assertion that I did not disclose my qualifications in my original application.
I would like to clarify that my a...
Click here for full text