Title:
Title
Purchase/Cooperative Agreement: ServiceNow Software License and Technical Services
End
FileID
File ID: 2019-00374
Location
Location: Citywide
Recommendation:
Recommendation
Pass a Motion: 1) ratifying Professional Services Agreement #2019-0249 with Enterprise Networking Solutions, Inc. (ENS) for the implementation of an Information Technology Service Management (ITSM) system for an amount not-to-exceed $59,640; 2) authorizing the City Manager or City Manager’s designee to approve the use of the State of California’s Software Licensing Program (SLP) Cooperative Purchasing Agreement with ENS; and 3) authorizing the City Manager or City Manager’s designee to execute Professional Services Agreement 2019-0249 with ENS for the implementation of an ITSM for an amount not-to-exceed $59,640.
Contact: Lily Su, Information Technology (IT) Manager, (916) 808-5039; Ignacio Estevez, IT Manager, (916) 808-7349; Maria MacGunigal, Chief Information Officer (916) 808-8047, Information Technology Department
Body
Presenter: [None
Attachments:
1-Description/Analysis
2-Agreement
Description/Analysis
Issue Detail: In December 2018, staff purchased ServiceNow ITSM software from ENS using pricing offered under the State of California’s SLP cooperative purchasing agreement for an amount not to exceed $98,200. This report is requesting to ratify (and approve) professional services agreement 2019-0249 with ENS to provide ITSM implementation services for an amount not to exceed $59,640. City Council approval is necessary because the total anticipated spending amount with ENS in FY2018/19 will exceed $100,000.
The City of Sacramento’s (the City’s) existing information technology ticketing management system lacks the functionality of a full-service information technology management solution that is needed to properly support the city. The current system does not integrate with other technology systems, does not have automated workflows, nor does it have mobile functionalities. As a result, the IT Department uses a manual process to perform business workflows and access different systems for needed data. The manual process and the lack of mobile functionalities results in the likelihood of errors, time-consuming tasks and inefficiency with providing IT services. As the demand for better IT services and management of IT assets increase, the need for an effective ITSM is becoming more critical.
Policy Considerations: The recommendations in this report are in accordance with City Code Section 3.56.240 which authorizes the City Manager, where advantageous to the City, to utilize cooperative purchasing agreements approved by the City Council to purchase supplies or nonprofessional services through legal contracts of other governmental jurisdictions or public agencies without separate competitive bidding by the City. This recommendation is also in conjunction with City Code 3.64.020, which City council approval is required for professional service agreements of $100,000 or more.
Economic Impacts: None.
Environmental Considerations: The report concerns administrative activities that will not have a significant effect on the environment and is exempt from CEQA review [CEQA Guidelines Sections 15061(b)(3); 15378(b)(2)].
Sustainability: Not applicable.
Commission/Committee Action: Not applicable
Rationale for Recommendation: ServiceNow ITSM will create efficiencies throughout the organization and will automate business processes to provide a seamless integration with other technology systems for better tracking of IT requests, deployment of software, asset management, and reporting.
Financial Considerations: The total cost of the software implementation services with ENS will not exceed $59,640. Sufficient funding is available in the FY2018/19 IT Department operating budget.
Local Business Enterprise (LBE): Enterprise Networking Solutions Inc. is not an LBE.