Title
[Contract] Department of Utilities Utility Payment Lockbox Services
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FileID
File ID: 2026-01049
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Location
Location: Citywide
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Recommendation
Recommendation: Pass a Motion authorizing the City Manager or designee to execute a Professional Services Agreement with Business Recovery Services, Inc dba Bank Up Corporation to process mailed utility bill remittances for the Department of Utilities (DOU) for a maximum five-year term and an amount not to exceed $800,000.
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Contact
Contact: Deanne Neighbours, Logistics Manager, (916) 808-3536, dneighbours@cityofsacramento.org; Chuong (Ryan) Pham, Business Services Division Manager, (916) 808-8995, rpham@cityofsacramento.org; Dalia Fadl, Director, (916) 808-3765, dfadl@cityofsacramento.org; Department of Utilities
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Presenter
Presenter: None
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Attachments
Attachments:
1-Description/Analysis
2-PRC004260 Business Rec dba Bank Up
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Description/Analysis
IssueDetail
Issue Detail: The City of Sacramento (City) Department of Utilities has solicited lockbox services including invoice and payment processing for payments mailed to the City's Post Office Box. The City sought a provider who could offer technology advancements in lockbox services such as electronic imaging and reporting and alternative self-pay options for customers. Business Recovery Services, Inc dba Bank Up has been the City's contractor for lockbox services since 2008.
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PolicyConsiderations
Policy Considerations: In conformance with City Code 3.56.090, City Council approval is required to execute an agreement if the amount expended under an agreement is $250,000 or more.
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EconomicImpacts
Economic Impacts: None.
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EnvironmentalConsiderations
Environmental Considerations: The proposed activity is not a project pursuant to the California Environmental Quality Act (CEQA) Guidelines Section 15378(b)(2 and 5). The activities described in this report including a Professional Services Agreement ...
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