Title:
Title
Purchase/Cooperative Agreement: ServiceNow Software License and Technical Services
End
FileID
File ID: 2019-00374
Location
Location: Citywide
Recommendation:
Recommendation
Pass a Motion: 1) ratifying Professional Services Agreement #2019-0249 with Enterprise Networking Solutions, Inc. (ENS) for the implementation of an Information Technology Service Management (ITSM) system for an amount not-to-exceed $59,640; 2) authorizing the City Manager or City Manager's designee to approve the use of the State of California's Software Licensing Program (SLP) Cooperative Purchasing Agreement with ENS; and 3) authorizing the City Manager or City Manager's designee to execute Professional Services Agreement 2019-0249 with ENS for the implementation of an ITSM for an amount not-to-exceed $59,640.
Contact: Lily Su, Information Technology (IT) Manager, (916) 808-5039; Ignacio Estevez, IT Manager, (916) 808-7349; Maria MacGunigal, Chief Information Officer (916) 808-8047, Information Technology Department
Body
Presenter: [None
Attachments:
1-Description/Analysis
2-Agreement
Description/Analysis
Issue Detail: In December 2018, staff purchased ServiceNow ITSM software from ENS using pricing offered under the State of California's SLP cooperative purchasing agreement for an amount not to exceed $98,200. This report is requesting to ratify (and approve) professional services agreement 2019-0249 with ENS to provide ITSM implementation services for an amount not to exceed $59,640. City Council approval is necessary because the total anticipated spending amount with ENS in FY2018/19 will exceed $100,000.
The City of Sacramento's (the City's) existing information technology ticketing management system lacks the functionality of a full-service information technology management solution that is needed to properly support the city. The current system does not integrate with other technology systems, does not have automated workflows, nor does it hav...
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